Legal

Refund & Cancellation Policy

Refund and cancellation expectations for Gov Register service programs, subscriptions, consulting support, and software-enabled workflows.

Policy coverage

Check: All purchases, subscriptions, fees, and payments are final except where required by law or a signed agreement says otherwise.
Check: Completed work, consultation time, document review, research, proposal support, and customized services may not be refundable once delivered.
Check: Canceling a subscription or recurring service stops future renewals but does not refund amounts already paid.
Check: Billing questions should be raised directly with Gov Register before filing a chargeback.
Check: No outcome guarantee creates refund rights unless stated in a written agreement.

Check: All purchases, subscriptions, fees, deposits, setup fees, consulting fees, service package fees, platform access fees, digital services, and payments are final and non-refundable except where required by law or where a signed written agreement says otherwise.
Check: Gov Register does not offer a money-back guarantee, partial refund, or prorated refund for unused access, unused time, unused service capacity, or services that have started.
Check: Canceling a subscription or recurring service stops future renewals but does not refund amounts already paid.

Check: Review what official resources may let you do yourself at no charge.
Check: Confirm what the selected package includes, what is not included, what deliverables are expected, and what client inputs are required.
Check: Ask questions before payment if timing, documents, registration status, certification facts, GSA readiness, bid deadlines, grant requirements, or eligibility facts are uncertain.

Check: Consultations, readiness reviews, document review, profile review, quality assurance, research, strategy, proposal support, compliance matrices, submission QA, template delivery, software-enabled setup, onboarding, and customized services may not be refundable once delivered or started.
Check: Services that have been fully utilized, completed, modified, or customized at the client request are not refundable except where required by law or by a signed written agreement.
Check: Missed deadlines, changed client priorities, incomplete client documents, official portal delays, agency decisions, certification outcomes, GSA decisions, grant decisions, or bid results do not create automatic refund rights.

Check: If you believe there was a billing error, contact team@govcontractfinder.com before filing a payment dispute when practical.
Check: Include your order number, transaction ID, account email, company name, and a clear description of the billing issue.
Check: Any required corrections will be handled in accordance with applicable law, the relevant signed agreement, and payment processor requirements.

Check: Gov Register may suspend or cancel access to services, platform workflows, deliverables, support, or client systems in the event of a chargeback, failed payment, or payment dispute.
Check: You agree to work directly with Gov Register to resolve payment-related concerns before filing chargeback requests unless a chargeback is legally necessary.
Check: Filing a chargeback does not cancel obligations for services already delivered or amounts validly owed.

Check: Gov Register does not guarantee contract awards, certification approvals, GSA Schedule awards, grant awards, buyer interest, registration timing, agency decisions, or revenue.
Check: A service outcome, official decision, denial, delay, no-bid recommendation, or lost bid does not create a refund right unless a signed written agreement expressly says so.
Check: Service-specific refund terms should follow the signed agreement, signed scope, written package terms, and applicable law if they provide different refund or cancellation terms.

Check: This page explains website policy expectations for visitors, leads, and clients.
Check: Service-specific agreements, signed scopes, and official government rules may control specific situations.
Check: Contact Gov Register before submitting sensitive information if you are unsure which intake or document-exchange path is appropriate.

Use the Fit Check to route your business to the right foundation, certification, pipeline, bid, GSA, grant, or vendor-management path.